FAQ: The Discovery Kit
We believe in transparency so here’s how we got to your shipping rate.
Shipping is calculated based on distance and is provided to us by DHL. The cost is usually determined by your location as well as any duty and/or customs required for a successful delivery. Since these pieces are being shipped direct from our workshop in Hong Kong things got a bit tricker so we needed to ensure 3 basic things:
1) Your order would get to you in a timely manner
This meant air mail only. While cost-effective, ground or ocean transport tends to be extremely slow and can sometimes take up to 2 months to receive an international package.
2) Your order could be tracked
Because shipping directly from our workshop in Hong Kong is quite a journey, we needed to make sure you could track your package both to see if there are any delays and to give you peace of mind. This meant services like plain stamps and untracked services were a no-go for us.
3) Shipping wouldn’t be an exorbitant amount of money
Shipping internationally into North America is expensive. Distance, volumetric weight and customs play a much bigger role here because the items are light, so we needed to find a carrier that could work with us.
To make all this happen we chose DHL as they were able to work with us and provide some of the lowest rates for shipping while meeting all our above requirements. To make things more cost-effective for you, we were able to negotiate a better rate by having DHL extend their transit times from 1-2 to 4-10 business days and leverage local carrier partners for delivery.
You can use this pricing calculator provided to us by DHL to calculate a rough retail price for your location. We’ve already entered the Ship From info so you can plug in your address to see the prices.
To get the most accurate value, at the packaging stage you can enter 15 cm x 18 cm x 2cm and a weight of 0.1 kg.
We’re always on the lookout for a better way to get you your orders faster and we’re constantly looking to improve. If you’ve got suggestions, ideas or hookups, email us- we’d love to make it happen.
In order to get these pieces as fast as possible to you, we’re shipping directly from our workshop in Hong Kong. This means less time in transit and more time with you. We’ve also negotiated to cover duties and customs so rest assured you will not be dealing with any hidden fees or costs when your package arrives.
To give you the most flexibility, there are a few shipping options available for the Discovery Kit:
Standard Tracked: Your order is provided a tracking number which you can monitor all the way to your doorstep. Typical shipping time for this service is 7-14 business days depending on your location.
Insured Express Shipping: Your order is provided a tracking number and is insured for the full value in the event of lost packages. Typical shipping time for this service is 2-4 business days.
Signature Express Shipping: Your order is provided a tracking number and a signature is requested at the time of delivery. This ensures your package arrives exactly to you and is insured for the full value. Typical shipping time for this service is 2-4 business days.
Since all the pieces are made to order, we are treating every order as final sale. If you have any requests for exchanges, please email us at [email protected] where we’ll review and do our best to accommodate. Unless you’ve received a damaged product which we’ll always replace!
Two reasons. We can’t keep an authorization on a credit card for long – it’s actually extremely risky for you and not secure at all. The second is that since the Discovery Kit is made to order and we’re covering the cost of the piece, we wouldn’t be able to keep this deal alive if we didn’t have a guarantee of it coming to you.
In case you change your mind, we’re happy to provide a refund of the shipping fee up until your order starts processing.
For the Discovery Kit, all our pieces are made to order meaning it’s exclusively crafted just for you, when you order it. We obsessively make every piece by hand to ensure only the best leaves our workshop. Every single piece is crafted with meticulous care and hand polished with a killer eye for detail, all which take both experience and time. With an incredible demand, we’re working hard to ensure that every piece gets to you so thank you for your patience!
Instead of throwing money at fancy ads and celeb promotions, we’ve dedicated all of our advertising budget to hook you up with these badboys for as little money as possible. So we’re counting on you to help spread the word – plus, we know your BFF’s are going to love this too.
We spent 2 years searching for the best materials, workshop and people in the world to craft your pieces and we’re confident that our quality is unmatched. Saying you’re the best is easy, but living up to it is harder. So we’re giving away a piece from our collection so you can experience it first hand, no strings attached. See for yourself the difference real quality makes and if you absolutely love your piece, share the promo with a friend.