FAQ: Returns & Exchanges
We accept returns from all countries we ship to aka US and Canada.
Absolutely! If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
If you haven’t received a refund yet, first check your bank account and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
From beginning to end, it’ll take about 7-14 days for your refund to get to you. Our returns team is located in Toronto so depending on where you are, it could take about 5-10 days for your return to arrive at our offices. Once it arrives, our team will process it, you’ll get a confirmation in your inbox and bam – your refund is processed.
At this time, we only accept returns. You can return the item for a refund or a store credit and place a new order what the piece you’re looking for!
We offer free returns within Canada and the US. Keep in mind, that any shipping charges incurred in any order will not be refunded.
Returns are accepted for any unworn and undamaged pieces for up to 30 days from the day of purchase. The only exception to this are our ‘Made to Order’ items as they are made specifically for you and any Sale items as those are final sale. Please make sure to return all items in its original packaging and have not been worn as refunds may not be granted if the item does not meet this.
We do our best to bring the best quality pieces to you and if your piece doesn’t live up to your expectations and is damaged due to a material or manufacturing error we’ll make it right. We’ll work with you to either replace it or find another solution that works for you. All replacements are at the discretion of our team.